Refund policy
RETURN AND REFUND POLICY
We have a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.
This policy applies to orders delivered within the United States. We accept returns of both defective and non-defective products, subject to the conditions and exceptions below.
Return Eligibility
To be eligible for a return, your item must be new, unworn or unused, and in the same condition that you received it, with tags and in its original packaging. You will also need the receipt or proof of purchase. Items that arrived defective, damaged, or incorrect are covered under Damages and Issues below.
Starting a Return
To request a return, contact us at info@ventorino.com within 30 calendar days of delivery. Please contact us before mailing your return. Items sent back without first requesting a return will not be accepted.
Returns are made by mail. A prepaid return shipping label is included in the original package at no cost to you. Once your return is accepted, use the included label and follow the return instructions we provide. If the label is missing or unusable, contact us for a replacement at no charge.
Return shipping is free for both defective and non-defective products that are eligible under this policy. We do not charge restocking fees or other return processing fees.
Damages and Issues
Please inspect your order upon receipt. If your item arrives defective, damaged, or incorrect, contact us at info@ventorino.com as soon as possible and within 30 calendar days of delivery so we can evaluate the issue and arrange an eligible return at no cost to you. A defect or damage present upon delivery does not, by itself, make an item ineligible for return.
Exceptions and Non Returnable Items
Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom products such as special orders or personalized items; and personal care goods such as beauty products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Contact us if you have questions or concerns about a specific item.
Sale items are eligible for return under this policy. Gift cards cannot be returned.
Exchanges
If you would like a different size, color, or item, contact us at info@ventorino.com within 30 calendar days of delivery. Our customer service team will review your request and provide the appropriate next steps based on eligibility and availability.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. For approved returns, we will issue the refund to your original payment method within 30 calendar days of receiving the returned item. Your bank or credit card company may need additional time to process and post the refund.
If more than 30 calendar days have passed since we received your returned item and your refund has not been issued, contact us at info@ventorino.com.
Contact Us
Email: info@ventorino.com
Phone: +1 (954) 685-2027
Customer service hours: Monday-Friday, 9:00 a.m.-5:00 p.m. Eastern Time
Business name: WHITE TRAFFIC LLC
Store name: Ventorino
Business address: 2335 E Atlantic Blvd, Ste 200, Pompano Beach, FL 33062, United States