We are here to answer all your questions.
Frequently Asked Questions
What are the shipping costs and delivery times?
What are the shipping costs and delivery times?
Standard shipping is free on every order within the United States. Orders are processed Monday through Sunday within 1–3 calendar days after payment confirmation. After dispatch, estimated transit time is 5–8 business days. We’ll email you the carrier name and tracking number when your order ships. Carrier delays, weather, and high order volume may affect delivery. See our shipping policy for details.
What if I want to return my order?
What if I want to return my order?
You can request a return within 30 days of receiving your order. We accept eligible returns of new, unused products with or without defects, including sale items. Please contact us before mailing your return. You are responsible for obtaining and paying for the return shipping label for both defective and non-defective products. We do not charge restocking fees. After we receive and inspect the return, approved refunds are issued to the original payment method within 30 calendar days. For eligibility and instructions, please consult our return and refund policy.
How can I track the status of my order?
How can I track the status of my order?
As soon as your order has been shipped, you will receive an email with a track & trace number. Use this number to track the status of your order via this page
Can I exchange an item for another size or color?
Can I exchange an item for another size or color?
Yes. Contact info@ventorino.com within 30 calendar days of delivery to request a size, color or item exchange. Exchanges depend on eligibility and availability. Items must be new, unworn and unused, with the original tags and packaging. Please contact us before sending anything back. See our return and refund policy.
Do you ship to PO boxes or APO/FPO addresses?
Do you ship to PO boxes or APO/FPO addresses?
We ship to eligible street addresses in all 50 United States. We do not ship to PO boxes or APO/FPO addresses. Standard shipping is free on every order. Please provide a complete street address at checkout. See our shipping policy.